Renewing Your WebSpy License

Renewing WebSpy Subscription software When you register your WebSpy subscription license, the software will advise you how many days you have left on your current contract. When the contract expires, the software will stop at the splash-screen in the loading process. You will need to contact your WebSpy representative or reseller to purchase a subscription renewal in order to continue using the software. Once your subscription renewal has been processed by the WebSpy team the software you will need to request a new Unlock Code for your installation in order for it to continue working. To do this:

  1. Open the software and click on ‘Register’ on the splash-screen. If the software has not yet expired, you can choose to go to ‘Tools | Registration’ instead.
  2. Your details should already be populated in the Registration Wizard from the previous registration.
  3. Click to the ‘Submit Details’ page and the software will attempt to contact WebSpy’s Registration Server via the Internet to request an Unlock Code. This single-use code will be sent to the email address you specified on the first page of the wizard. The process of issuing the Unlock Code can take up to 48 hours. Your patience is appreciated.
  4. Enter the Unlock Code by copying and pasting it from the email into the Enter Unlock page of the Registration Wizard and click ‘Next’. If you have closed the Registration Wizard since submitting your details, you can go directly to the Enter Unlock page, there is no need to go through the other wizard pages again. The Vantage Ultimate software should now be registered. Next time you start the software the splash-screen will advise how many days are left on your current subscription period.
  5. You will need to repeat the registration process step for the Web Module component of the Vantage software also.

Troubleshooting:

  1. “Unlock Code Not Unique”. If you see this error message when trying to submit your details in the Registration Wizard, this is an indicator that you have already requested an unlock code today. You may only request one unlock code per day. If you need to request a second unlock code, wait until tomorrow, or change your Company or Email details. If you just want to enter your unlock code, go directly to the Enter Unlock page of the wizard.
  2. “403 Forbidden”. If you see this error message when trying to submit your details in the Registration Wizard, this is an indicator that your proxy server may be blocking the connection, and may require authentication. In Vantage Ultimate you can enter your proxy authentication under Tools | Options | Proxy, and in the Web Module you can do this under Options | Proxy Settings. Once you have entered your authentication details, try to submit your registration details again.
  3. “Server Error”. If you see this error message when trying to submit your details in the Registration Wizard, there could be a problem with WebSpy’s registration server. Please notify support@webspy.com. Please also click the Email Support button on the Submit Details page of the wizard to send an email containing all of your registration details, so that we can create a manual registration file for you.
  4. If you see any other errors when trying to submit your registration details, your firewall could be blocking the connection to WebSpy’s server. Registrations are done on port 80, and are accessed via one of the following URLs:

http://registrations.webspy.com/registration.dll

http://newregistrations.webspy.com/registration.dll

http://registrations.webspy.com/registration.ashx

http://newregistrations.webspy.com/registration.ashx

Please ensure your firewall allows this connection. If you continue to have problems submitting your registration details please click the Email Support button on the Submit Details page of the wizard to send an email containing all of your registration details, so that we can create a manual registration file for you.

  1. “Unlock code has already been used”. If you see this error when trying to enter your unlock code, then this unlock code has already been used. Each unlock code is only valid for a single use, and can only be used logged in as the same user account that submitted the registration details.
  2. “Existing information does not match data submitted”. If you see this error when entering your unlock code for verification, this indicates that some of the details on the preceding pages of the Registration Wizard have been altered between the time you submitted your registration information, and the time you entered your unlock code. The details must remain the same in order for the verification to succeed.
  3. Software shows as ‘expired’ on startup. There are several possible reasons this could occur:
    1. Your license has expired. Please contact your local WebSpy account manager or reseller to renew your license.
    2. You have moved the software to a different PC, logged in to the PC as a different user, or the NETBIOS name of the PC that WebSpy is installed on has changed. In this case please go through the Registration Wizard and submit your details to request a new unlock code. If you have recently registered your software please notify support@webspy.com of your need to register again.
    3. “There was a problem with the registration”. If you see this error on application startup, this indicates a corruption of the registration file. Please go through the Registration Wizard and submit your details to request a new unlock code.

If you have any questions about this process, or have trouble renewing your software license, please do not hesitate to contact your nearest WebSpy representative or Support for assistance.

Chris Ingram

Sales Manager (AsiaPac, ME & Africa) at Fastvue.co (WebSpy's Parent Company)

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